Reporting to the Senior ICT Administrator, you will be responsible for providing end-users with first line
technical support services and to assist with day-to-day ICT operational and project tasks that are carried
out to ensure the availability, security, stability and performance of the Corporation’s systems. This will
include contributing to the development and implementation of the ICT department’s strategy, plans and
budgets and assisting in conducting routine administration tasks on the servers to ensure adequate access control, resource management and general security.
You will also be responsible for conducting preliminary troubleshooting of end-user network problems and escalating issues to supervisor when they arise as well as assisting with installation of new applications updates on user machines according to instructions and supervision from ICT Manager. You will also assist in installation and maintenance of hardware devices and software and monitor the Help Desk system and prioritise & allocate service requests accordingly. Additionally, you will maintain and update the ICT Department records: SLAs, Supplier Contracts, and other systems documentations.
The candidates should have a bachelor’s degree in business information systems/computer science or
other related area and any relevant ICT Certifications will be an added advantage. You will also have a
minimum of two (2) years’ experience in an ICT helpdesk support role.
Candidates who meet the above criteria should submit their applications to recruitment@bdc.bw .
Deadline for applications is 2nd June 2024.
BDC offers a commensurate package with attractive benefits.
OUR RECRUITMENT PROCESS ACKNOWLEDGES PEOPLE WITH SPECIAL NEEDS.